Supporting Market Strategies in the Digital Age: A Case Study with a Pioneer Food Delivery Platform
In the digital age, companies must be agile and adaptable, with customer service that matches the speed and convenience that customers have come to expect. In this article, we share a case study of our collaboration with a professional food delivery platform and how Atento has been a key partner in supporting their new market strategies
The Client
Our client is a professional food delivery platform that connects customers, stores, and couriers. They have positioned themselves as one of the largest in the ridesharing market with their mobility app. Thanks to their exceptional customer service and market perception, they continue to venture into new Latin American countries.
Challenges and Objectives
The client's primary objectives were to provide excellent customer service that matches the speed and convenience of their platform and support their venture into new markets in Latin America.
The Atento Solution
Atento has been a key partner in the client's journey. We have been providing support for the client's new market strategies since 2017, offering a range of services including:
- Telephone customer service
- Commercial outbound services
- Non-voice services
- In-app messaging
- Email support
- Social media support
- Document validation management and back-office operations
Atento's team of over 339 full-time equivalents and 380 agents have been instrumental in supporting the client's operations in Colombia and Mexico.
Results
With Atento's support, the client has managed to position themselves as a leader in the ridesharing market. They have successfully ventured into new Latin American markets, thanks to their excellent customer service and Atento's support.
Conclusion
Atento's dedication to supporting market strategies in the digital age is evident in our collaboration with the client. By providing a range of customer services that match the speed and convenience of the client's platform, we were able to support their growth and expansion into new markets.
If you're facing similar challenges in your business and want to learn how Atento can help you support your market strategies, schedule a free call with us. We're here to help you navigate the complexities of the digital age while ensuring exceptional customer experiences.
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