Revolutionizing Digital Service in the Telecom Sector: A Case Study with a Mobile Leader in Argentina
In the age of digital transformation, exceptional digital service is a key differentiator for businesses, especially in the telecom sector. In this article, we share a case study of our collaboration with a mobile leader in Argentina, showcasing how Atento leveraged a special tool to revolutionize their digital service.
The Client
Our client is a mobile leader in Argentina, with more than 1 million accounts. They handle approximately 160K monthly mentions on the web and 80K conversations in official channels, managed by more than 300 agents.
Challenges and Objectives
The primary challenge was to provide complete service in social media networks, integrate with CRM, and review and improve the processes. With over 80K conversations happening in their official channels, the client needed a solution that could auto classify online conversations in real time.
The Atento Solution
Atento implemented a special tool tailored to their needs, a solution that revolutionized the client's digital service. Our tool provided complete service in social media networks, integrated with the client's CRM, and helped in reviewing and improving the processes. Most importantly, it auto classified over 90% of online conversations in real time.
Results
Atento's strategic support through the development of a tailor tool helped revolutionized the client's digital service, providing complete service in social media networks, integrating with the CRM, and auto classifying over 90% of online conversations in real time.
Conclusion
Atento's commitment to revolutionizing digital service in the telecom sector is evident in our collaboration with the client. By leveraging our unique solutions, we were able to enhance the client's digital service, providing a complete service in social media networks and auto classifying over 90% of online conversations in real time.
If you're facing similar challenges in your business and want to learn how Atento can help you revolutionize your digital service, schedule a free call with us. We're here to help you navigate the complexities of the telecom sector while ensuring exceptional digital service.
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